Privacy Policy
Last updated: August 7, 2026
Overview
This Privacy Policy explains how Central Valley Towing (“Central Valley Towing,” “we,” “us,” or “our”) collects, uses, and protects information through the COMPASS operations platform (“COMPASS,” the “Service”), including account, scheduling, time clock, payroll, and communication features such as email and SMS text messaging.
Information We Collect
- Account information: name, username, role, and login credentials.
- Contact information: email address and mobile phone number, when provided.
- Employment information: schedule, time clock, payroll, and document records needed to operate the business.
- Usage information: application activity needed for security, auditing, and troubleshooting.
How We Use Information
We use collected information to operate scheduling, time clock, payroll, and document workflows; to send operational notifications (such as schedule changes, coverage alerts, and time-off request updates) by email or SMS; to maintain account security; and to comply with applicable recordkeeping and legal obligations.
SMS / Text Messaging Terms
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and mobile phone numbers are not sold, rented, or shared with any third party for their own marketing purposes under any circumstance. Information may only be shared with subprocessors who help us deliver the Service itself (for example, our SMS delivery provider, solely to transmit the message on our behalf).
Message frequency varies based on your schedule, role, and the operational notifications generated for your account (for example, shift, meal-break, request-status, and internal-message alerts). You will not receive marketing messages through this program.
Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to any text message you receive from us.
You can opt out of SMS notifications at any time by replying STOP to any message or by disabling SMS in your COMPASS profile. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Full program details are available in our SMS Terms & Conditions.
SMS Consent Records
SMS enrollment is optional. When you submit an SMS preference, COMPASS records your selection, the mobile number you provided for SMS, the date and time, the version of the disclosure you accepted, and limited request information such as IP address and browser details. We use this information to honor your preferences and document consent. An administrator adding a number to an employee record does not provide SMS consent.
Data Sharing
Outside of the SMS terms above, we do not sell personal information. We share information only with service providers who process it on our behalf to operate the Service (such as hosting, email delivery, and SMS delivery providers), or when required by law.
Data Security
Sensitive fields are encrypted at rest, access to administrative functions is role-restricted, and account activity is logged for security and audit purposes. No method of transmission or storage is completely secure, but we work to protect information using industry-standard safeguards.
Data Retention
We retain information for as long as needed to provide the Service and to meet legal, payroll, and recordkeeping obligations. Employees may contact an administrator with questions about their own records.
Your Choices
- You may opt out of SMS notifications at any time as described above.
- You may contact an administrator to review or update the contact information on your account.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.
Contact Us
Questions about this Privacy Policy or your information can be directed to your Central Valley Towing administrator.